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Contact · Miami, Florida

Contact Our Miami Insurance Office

Questions about a policy, a quote or a claim? Call, text or send a message below, and a licensed agent at our Kendall office answers Monday to Friday 9 to 6 and Saturday 10 to 3.

Where is the American US Insurance office located?

The office is at 12150 SW 128th Ct, Suite 202, Miami, FL 33186, in Kendall. It is open Monday to Friday from 9 a.m. to 6 p.m. and Saturday from 10 a.m. to 3 p.m., and walk-ins are welcome. Customers outside Miami-Dade reach the same licensed team by phone at (800) 868-9170 or by email at service@amerinsured.com.

Visit Our Miami Insurance Office

Office Hours at Our Kendall Location

Monday–Friday9:00 AM – 6:00 PM
Saturday10:00 AM – 3:00 PM
SundayClosed

Directions to Our Kendall, Miami Office

Start route: Google Maps Waze Apple Maps

How do I reach a licensed agent about my policy?

Call (800) 868-9170 during office hours, send the form on this page or email service@amerinsured.com with your name and policy number. A licensed agent handles quotes, policy changes, certificates of insurance, ID cards and claim questions, for personal and business policies alike.

Send a Message to a Licensed Agent

Prefer to write? Send a note and a licensed agent will get back to you. For a full quote, calling is faster.

Questions About Our Kendall Insurance Office

What are the office hours for American US Insurance?
Monday to Friday from 9 a.m. to 6 p.m. and Saturday from 10 a.m. to 3 p.m.; the office is closed on Sunday. You can send the form or an email at any time, and the team picks it up when the office opens. Claims can be reported to your carrier's 24/7 claims line at any hour.

Can I visit your Kendall office without an appointment?
Yes, walk-ins are welcome during office hours. Bring your driver's license, your current declarations page and any notice from the DMV, a court or your lender, so the agent can quote or fix the policy in one visit.

How do I report an insurance claim with my carrier?
Call the claims number on your ID card or policy, which most carriers answer 24/7, or file in the carrier's app. Then let us know, so your agent can follow the claim, explain what the adjuster will ask for and step in if it stalls. Take photos of the damage and keep receipts for any emergency repairs.

How do I get a certificate of insurance for a client or landlord?
Send the request through the form or to service@amerinsured.com with the certificate holder's name, address and any additional insured wording they require. On an active policy we issue certificates the same day, often within the hour.

Can I make changes to my policy by phone or email?
Yes. Adding a driver or a vehicle, changing an address or a mortgagee and updating limits can all start by phone or email. Some changes need the carrier's approval or a signature, and your agent tells you up front when one does.

Does American US Insurance serve clients outside Miami?
Yes. The agency is licensed in Florida, Georgia, North Carolina and Texas and serves all of Florida by phone, email and online. Customers in Orlando, Tampa or Jacksonville work with the same licensed agents as walk-ins at the Kendall office, and documents and ID cards arrive electronically.

Can I text American US Insurance about my policy?
Yes, if you opt in to text messages from American US Insurance. Messages cover quotes, policy updates and customer service, message frequency varies and you can reply STOP at any time to cancel. Our SMS Privacy Policy explains how text consent and opt-out work.

Can I request a free insurance quote at your office?
Use the quote form, call (800) 868-9170 or walk in. Tell the agent what you want to insure and share your current policy if you have one, so the quote matches your limits. A licensed agent compares 150+ A-rated carriers and walks you through the options, with no obligation to buy.
800-868-9170